General provisions
These Terms and Conditions define the rights, obligations and responsibilities of the buyer and the seller when purchasing goods from the online store.
By placing an order, the buyer confirms acceptance of these Terms.
The seller reserves the right to amend the Terms at any time. The version valid at the time of purchase shall apply.
Ordering goods
Goods may be purchased by individuals and legal entities.
An order is considered confirmed once payment is received or otherwise approved by the seller.
The seller reserves the right to refuse an order if incomplete or inaccurate information is provided.
Prices and payment
All prices are indicated in euros.
Delivery costs are not included unless stated otherwise.
Available payment methods are shown during checkout.
Delivery
Goods are delivered to the address provided by the buyer or as otherwise agreed.
Delivery times depend on product availability and are specified at checkout.
The seller is not responsible for delays caused by third parties or force majeure.
Buyer’s rights and obligations
The buyer must provide accurate information when placing an order.
The buyer has the right to withdraw from the contract in accordance with applicable laws.
Upon receipt, goods must be inspected and any defects reported without delay.
Returns and Refund Policy
Return conditions
The buyer has the right to return goods within 14 calendar days of receipt without providing a reason.
Returned goods must be unused, undamaged and in original packaging.
Custom-made or personalised products are non-returnable, except in cases of defects.
Return procedure
To initiate a return, the buyer must contact the seller via email or other indicated method.
Return shipping costs are covered by the buyer unless the product is defective.
Refunds are issued within 14 days after the returned goods are received.
Defective goods
If goods are defective, the buyer may request replacement, repair or refund.
In such cases, return shipping costs are covered by the seller.